Widerrufsrecht
Return Policy
We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at: decopinefr@gmail.com.
If your return request is accepted, we will send you a return label along with the shipping instructions.
Items sent back without a prior return request will not be accepted.
You can always contact us for any return-related questions at: decopinefr@gmail.com.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where Decopine is responsible, such as an item sent by mistake, a defective product, or a claim validated by Decopine.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to obtain another item is to return the product you have, and then place a new order once the return has been accepted.
Refunds
Once your return has been received and inspected, we will inform you whether the refund has been approved or refused.
If the refund is approved, it will be issued to your original payment method within 30 days after receipt of the returned item.
Processing times may vary depending on your bank or credit card company.
If more than 30 days have passed since we received your return and you have not yet received your refund, please contact us at: decopinefr@gmail.com.